COVID-19 IMPACTS

Please read the following for all current processing and delivery times:

  • Our current processing time for all standard hoops and other orders is 3-5 business days. Large orders and LED hoops is up to 2 weeks.

  • Australia Post are experiencing delays - especially for international orders - due to high volume, less available flights as well as the couriers having to practice social distancing measures. Shipping in Australia and New Zealand is taking up to 2 weeks, international deliveries are taking 4 - 8 weeks to arrive. Please be patient with us and the couriers!

  • For US customers, USPS are not scanning parcels as often so you may not be receiving as many tracking updates as usual.

  • Some countries are not accepting parcels right now, if this applies to you then your order will processed as usual and sent when restrictions are lifted.

  • Please only get in touch if your parcel has not arrived within 3 weeks (Aus and NZ) from date of dispatch, international customers please allow 8 weeks. We are receiving a lot of enquiries right now which is slowing our production time even further.

  • Please allow up to 24-48 hours for us to respond to any emails and messages. For urgent enquiries please email coraljade@live.com

We are working hard to get your orders out as fast as possible but there are only so many hours in a day! Thank you for your patience and understanding during this time.

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