Please read the following for all current processing and delivery times:

  • Our current processing time for all standard hoops and other orders is 3-5 business days. Large orders and LED hoops is up to 2 weeks.

  • Australia Post are experiencing delays - especially for international orders - due to high volume, less available flights as well as the couriers having to practice social distancing measures. Shipping in Australia and New Zealand is taking up to 2 weeks, international deliveries are taking 4 - 8 weeks to arrive. Please be patient with us and the couriers!

  • For US customers, USPS are not scanning parcels as often so you may not be receiving as many tracking updates as usual.

  • Some countries are not accepting parcels right now, if this applies to you then your order will processed as usual and sent when restrictions are lifted.

  • Please only get in touch if your parcel has not arrived within 3 weeks (Aus and NZ) from date of dispatch, international customers please allow 8 weeks. We are receiving a lot of enquiries right now which is slowing our production time even further.

  • Please allow up to 24-48 hours for us to respond to any emails and messages. For urgent enquiries please email

We are working hard to get your orders out as fast as possible but there are only so many hours in a day! Thank you for your patience and understanding during this time.

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