Please read the following for all current processing and delivery times:
- Our current processing time for all standard hoops and other orders is 3-5 business days. Large orders and LED hoops is up to 2 weeks.
- Australia Post are experiencing delays - especially for international orders - due to high volume, less available flights as well as the couriers having to practice social distancing measures. Shipping in Australia and New Zealand is taking up to 2 weeks, international deliveries are taking 4 - 8 weeks to arrive. Please be patient with us and the couriers!
- For US customers, USPS are not scanning parcels as often so you may not be receiving as many tracking updates as usual.
- Some countries are not accepting parcels right now, if this applies to you then your order will processed as usual and sent when restrictions are lifted.
- Please only get in touch if your parcel has not arrived within 3 weeks (Aus and NZ) from date of dispatch, international customers please allow 8 weeks. We are receiving a lot of enquiries right now which is slowing our production time even further.
- Please allow up to 24-48 hours for us to respond to any emails and messages. For urgent enquiries please email firstname.lastname@example.org
We are working hard to get your orders out as fast as possible but there are only so many hours in a day! Thank you for your patience and understanding during this time.